Return and Exchange Policy for Online Orders

Dear Customers!

We inform you about the conditions of exchange or return of the products purchased through the ELENA FURS online store.
General rules regulating the «distant selling» activities are set in article 26.1. of Russian Federation Law «On Protection of Customer's Rights». The consumer has the right to return the goods at any time before the receipt and within 30 days after the receipt.

 

REFUSAL OF THE FUR PRODUCT OF GOOD QUALITY

  • The fur product of good quality of different size, completeness, etc. can be returned within 30 days after the receipt by the customer, given that:
    • The product was not in use.
    • All the tags and labels are present on the product.
    • The documents confirming the purchase are available (packing list, sales receipt).
  • In case of refusal of the fur product, the customer independently arranges the delivery service and pays for it.

The customer can return the bought item by:

  • Mail.
    Address: Russian Federation, 119034 Moscow, Komsomolskiy prospekt 24c2.                              

You also need to put in the package the following:

  • Statement indicating the reason of the return and details for the money transfer.
  • Money can be transferred only to the person that has made the purchase.

* The refund will be sent within the 10 day period.

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